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Email Access & Support

Salesforce Marketing Cloud Access

Salesforce Marketing Cloud is a powerful tool that can effectively and efficiently do as much harm as good if not used properly. Consequently, a level of proficiency is required before a new user is brought onboard. To be granted access and have the ability to send email, a new user must:

  • Complete Salesforce Marketing Cloud training with Integrated Marketing Communications
  • Fill out the Salesforce Marketing Cloud Access Application form
  • Understand the policies expected of all users
  • Always access the Salesforce Marketing Cloud with Google Chrome
  • Participate in regular meetings with the Salesforce Marketing Cloud Group (SMCG)
  • Read and understand the intent and effect of the U.S. Government CAN-SPAM Act of 2003 and other legislation governing mass email marketing
  • Have basic knowledge of HTML coding for troubleshooting purposes

Upon Marketing Cloud account setup, new users will be assigned to a Business Unit and the user will be guided through their first email creation and email send with their respective training team.

 

Support

Contact Support

  • Option #1 - Open a case via the Help and Training Portal (click on your name in the upper right hand corner to access the portal)
  • Option #2 - Contact support via phone
    • Marketing Cloud users can access our account passcode and available support phone numbers here
  • Option #3 - Contact on Twitter via @mcloudsupport or @asksalesforce

Training and Documentation