Individuals within the Client Technologies career progression are responsible for supporting the ongoing technology needs of all employees. They install and configure all types of personal computing devices and peripherals. They provide Tier II support and work with vendors to resolve Tier III issues. Other responsibilities include deploying new technology and performing system integration testing of hardware/software upgrades.
Client Technologies professionals identify, diagnose, and resolve problems. For problems isolated to the client, they develop and follow procedures to resolve issues immediately. For more complex problems, they coordinate the resolution with other technical teams and external vendors. Individuals are responsible for documenting solutions to problems and developing end-user guidelines. Additionally, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products.
Individuals demonstrate expertise in various custom or packaged hardware and software. They have superior troubleshooting capabilities and outstanding customer service and support skills.
Career Ladder Position descriptions
Client Technologies Analyst
Senior Client Technologies Analyst
Lead Client Technologies Analyst
Senior Lead Client Technologies Analyst
Chief Client Technologies Analyst