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Get Started with SecureConnect

SecureConnect, powered by DUO, offers flexibility with many authentication factors beyond your password. Apple devices, Android devices , Windows smartphones are recommended device factors. Voice call systems (including landlines and mobile phones), text/SMS and bypass codes are recommended backup factors.


Get The App

Set Up Your Account

Multiple Devices and Defaults

CAS Logins

University VPN Access

Download The App

Before you do anything else, download the app on your smartphone or tablet:

The DUO Mobile app is the most secure and easiest-to-use device factor. It can not only do quick "push" notifications if your device is online, but it has a built in passcode generator to use if you are in an area without mobile data or wifi service. If you own a smartphone, you should enroll with the smartphone app, even if you will use a backup factor (e.g. home phone) some of the time. Take a minute to download the app before setting up your account.


Set Up Your Account and Enroll Your First Device

A smartphone is strongly recommended to set up your account since mobile devices support the quickest and most secure authentication method -- the push notification. They can also verify with offline bypass code, SMS or voice calls. If you use a smartphone or tablet, download the app before proceeding. If you do not have a smartphone, have your SMS or voice phone with you before you proceed.

Find out more about all the authentication factors on our Account Management page.

  1. With your initial factor at hand, log in to SecureConnect
  2. Select the type of device you would like to add as your first factor from the dropdown menu.
  3. Enter the phone number to your device (if applicable).
  4. Select your initial device.
    1. Smartphone or tablet: You will see a QR Code appear on webpage. Use the DUO app you installed to scan the QR Code or request an SMS text to complete enrollment of the device. We strongly recommend using the DUO mobile app. The push notification through the DUO mobile app is the most direct and secure way to confirm your device and identity.
    2. Mobile phone: Enter your phone number and a nickname for your mobile phone.
    3. Landline: Enter your phone number and a nickname for your phone.

    Scan QR Code

    • Download the DUO Mobile app from the Google Play Store or Apple App Store to your device.
    • Open the App and press the new key icon.
    • Scan the QR code using the DUO Mobile app on your device, making sure your device is parallel with the screen.
    • Hit "Complete" on the SecureConnect webpage to finish the setup.

    SMS Text

    • Select the "SMS Text" button underneath the QR code.
    • Download the DUO Mobile app from the Google Play Store or Apple App Store to your device.
    • When you receive the text message, click the link in the text to open the DUO Mobile app and connect connect your device.
    • Hit "Complete" on the SecureConnect webpage to finish the setup.

Enroll Additional Devices and Select A Default Device

We strongly recommend that you add multiple devices to your SecureConnect account as backup or flexibility options in case your primary device is lost, damaged, or simply unavailable that day. To set up a backup device, you will need an enrolled device to confirm your identity.

Even if your smartphone or tablet is offline, you can still use the DUO mobile app by selecting the 'key' icon in the app to view a temporary passcode for authentication. From the DUO login screen through CAS, select "Passcode" and enter the 6 digit number found on the Duo mobile app.

Additionally, you can designate a default device that SecureConnect automatically looks to first when you are trying to login. Update your default device:

  1. Log in to SecureConnect.
  2. Click "Manage Devices" to view your connected devices.
  3. Select "Manage" next to the device you would like to set as your default.
  4. Click "Make Default Device" to set a new default.

Central Authentication Service (CAS) Logins

Whenever you attempt to log into WaveNet, Courses, Lynda, or some other online University service that uses our Central Authentication Service, SecureConnect protects your account.

  1. Enter your NetworkID and password.
  2. Select your authentication method using your default device: Send Me a Push, Call Me, or Enter a Passcode
  3. Follow the directions for each method and complete the login.

University VPN Access

If you access the Pepperdine network from off-campus through the University VPN, you can select which "authenticator" you would like to use. For example, you can select a "push" notification to your mobile phone or a "phone" call to your office landline.

Authenticator

How it Works

auto

This option will let Duo select the authentication method to use, based on the available devices and options you have.

passcode

Log in using a passcode generated by the Duo mobile app, SMS text, or through SecureConnect online.

push

Push a login request to your phone. Open the app and confirm the login request.

sms

Get an SMS passcode that is good for one use within 30 days of receipt. 

phone

Authenticate via phone call. Answer the call and press any button on the keypad to complete the connection.

If you have multiple devices associated with your account, you can designate them with a number when you login. For example, if you wanted a push notification to your second device, you would enter 'push2'. If you wanted a voice call to your third device, you would enter 'phone3'. Number designation will require prior knowledge of your device order in SecureConnect.


Using SecureConnect

Home

What is SecureConnect? Find out the benefits and who should use it and when.


Manage Devices

Change or remove your authentication devices. Change your default device, recover access after losing a device, and other options.


Troubleshoot Account

Short, digestible tips on SecureConnect. Quick references to questions you might encounter when using SecureConnect.



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