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Troubleshooting SecureConnect


Below are a few simple steps you can take to correct possible occurrences when using SecureConnect.



Failing To Receive A Push Notification

If you are not receiving a push notification to your intended device, try these steps to correct the lost push notification.

  1. Verify that your mobile signal or wifi is working by browsing to a new webpage on the internet. Push notifications require an active mobile or wifi connection.
  2. Restart your device clear many issues not related to mobile or wifi network connectivity.
  3. Generate a passcode from within the DUO mobile app to complete the login. To generate a passcode with the DUO mobile app, select the key icon next to your Pepperdine Account to show the passcode.
  4. Should all previous steps fail, call the IT Service Desk at 310-506-HELP (4357).

Authorization Requests Are Going To An Unavailable Device

If you have lost the default device that is being prompted automatically in some SecureConnect instances, you can cancel the authentication request at the bottom of the page and then select a different device to send an authentication request.


"Remember Me for 30 days" Is Unavailable Through CAS

If your browser is configured to not accept cookies, then the "Remember me for 30 days" browser function will not work. Check the cookie settings for your browser and reset your browser to defaults to clear any cookie configurations that may be blocking the function.


Using SecureConnect

Home

What is SecureConnect? Find out the benefits and who should use it and when.


Get Started

Enroll in SecureConnect. Setup your account. Start using the Mobile App on your Smartphone or Tablet.


Manage Devices

Change or remove your authentication devices. Change your default device, recover access after losing a device, and other options.


IT Service Desk

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