Thank you for visiting the technology information page for condominium owners at the Malibu campus. This page will help condo owners find assistance for their technology needs.
Pepperdine's Information Technology (IT) department does not make technology house calls to personal residences due to limited resources. Maintenance and operation of personally owned equipment – not owned by the University – remain the responsibility of the condo owners. Please see the lists below for technology service options.
For help navigating through these services, condo owners are welcome to call the Pepperdine Help Desk at (310) 506-HELP (4357), 24 hours per day, 365 days per year.
Back to IT Services page.
Support Services Provided by IT
- Telecom Billing Inquiries
- Email Accounts for Condo Family Members
- Equipment Owned or Supplied by Pepperdine
- Telephone Services – Land Line, All Condos
- Wireless Equipment – Lower Campus
- Wireless Equipment – Drescher Campus, Not in Condo
Support Services NOT Provided by IT
- Cable Service for Internet, Telephone, or Television
- Personally Owned Equipment
- Property Management Issues
- Telephone Services – Cellular, All Condos
- Wireless Equipment – Drescher Campus, Inside Condo
Support Services Provided by IT
Telecom Billing Inquires
Please visit the Condo Telecom Billing page for information on account billing or for answers to frequently asked questions.
Email Accounts for Condo Family Members
To obtain support for an existing family member email account, please contact the Pepperdine Help Desk at (310) 506-HELP (4357). Condo residents may obtain an email account for a family member who resides with them by submitting a Network Resources Request form here.
Call the Help Desk at (310) 506-HELP (4357) for the assistance with:
- Equipment Owned by Pepperdine University or
- Telephone Services – Land Line, All Condos or
- Wireless Equipment – Lower Campus or
- Wireless Equipment – Drescher Campus, Not in Condo
IT will provide support for these areas. Inquires should be made through the Pepperdine Help Desk at (310) 506-HELP (4357).
Support Services NOT Provided by IT
Cable Service for Internet, Telephone, or Television
All cable Internet, telephone, and television services are handled by Charter Communications. Charter Communications can be reached by calling (888) 438-2427. For more information about Charter Communications click here.
Personally Owned Equipment
Maintenance and operation of personally owned equipment – not owned by the University – is the responsibility of the condo owner. Information Technology recommends the following three options for condo owners who need help with personally owned equipment.
Options:
- Contact the vendor from which the equipment was purchased for assistance
- Bring computer or laptop into Tech Central for assessment. Tech Central is located in the Payson Library on the Malibu campus.
- Contact one of the computer repair dealers in the Malibu area. For list click here.
Property Management Issues
Any property management inquires should be directed to the Real Estate Operations department. They can be reached by phone at (310) 506-4109 or by visiting the Real Estate Operations page.
Telephone Services – Cellular, All Condos
Inquires regarding cellular services should be directed to your cell service provider.
Wireless Equipment – Drescher Campus, Inside Condo
Maintenance and operation of wireless equipment on the Drescher Campus, that is "inside the condo," is the responsibility of the condo owner. Information Technology recommends the following options for condo owners.
Options:
- Contact the vendor from which the wireless equipment was purchased for assistance
- Contact one of the computer repair dealers in the Malibu area. For list click here.
For help navigating through these services, condo owners are welcome to call the Pepperdine Help Desk at (310) 506-HELP (4357), 24 hours per day, 365 days per year.