Student Account FAQ
How can I obtain information regarding my student account balances?
There are two ways to get information regarding your student account:
- on-line through WaveNet.
- by contacting the Office of Student Accounts in person, by phone or e-mail.
Be prepared to submit the following personal information in order to get a response: your Student ID Number or your User ID and Password (for WaveNet only)
Where can I get info regarding my loan balances/fees?
Call the School of Law Office of Student Financial Assistance at (310)506-4633.
Where can I get info regarding other charges?
- Room and Board Charges- contact the Housing Office at (310) 506-7679.
- Health Charges- contact the Health Services Office at (310) 506-4316.
- Insurance Charges- contact Wells Fargo Insurance at (800) 853-5899.
- Parking Fines- contact Public Safety at (310) 506-4700.
- Library Fines- contact the Library at (310) 506-4786.
Where will the student's Statement of Account be mailed?
We no longer provide a "statement." Only reminder e-mails will be sent to the student's Pepperdine e-mail address.
The online student account serves as the official student "bill". The account will be updated automatically with every charge or credit posted to the student account. The amount due will be available by viewing the student account online through WaveNet and will reflect the charges, credits, amounts due, and specific due dates for each. Students are responsible for viewing their student account online, for noting the account balances due, and for making the appropriate arrangements for payment to be made by the due date. Notification emails are sent to the student's Pepperdine email address as follows:
- New Activity Notification Email: sent once a week (generally Monday nights) if there have been any new charges or payments made to the account since the prior week.
- Due Date Reminder Email: send out 5 days prior to a balance being due.
- Overdue Reminder Email: sent out 1 day after a due date when no payment was received on the account.
In WaveNet, a student can send an e-mail invitation to ther designee for guest access.
What type of expenses/fees can be charged to my student account?
Generally, tuition and Student Bar Association fees. If you live on campus, the room & board will be added to your account. If you receive parking fines, library fines, and or health fees, they may also show on your student account.
What the amount showing due is incorrect?
Contact the Office of Student Accounts immediately. They may need to adjust your account or contact another office for further assistance.
How can I request a refund?
Financial aid refunds are automatically processed at the beginning of each term, unless the student has requested that the credit remain on the student account.
How to Request a Non-Financial Aid Refund
Other credit refunds must be requested in writing by the student. Students may contact the Office of Student Accounts in person or by phone at (310) 506-4981. E-mail requests may be sent to SOLSA@pepperdine.edu, using the student's Pepperdine e-mail account. We cannot respond to non-Pepperdine e-mail.
As part of the refund process, the student's account will be audited and financial aid will be verified before a refund is processed.
Refunds are issued to the bank account determined by the student through direct deposit. Students will be required to sign up online with their bank information. Students who do not sign up for direct deposit will be issued a check that will be mailed to their local address.
Refunds for a term will not be processed until the term begins. Therefore, refunds will not be issued prior to the start of the semester. A refund also cannot be processed until there is an ending credit balance on the student account.
When are the payments due?
Students can view charges, credits and due dates which are updated daily in WaveNet. Students can view their updated information in their WaveNet account.
What are the late payment penalties?
Finance charges will accrue daily on any past due balances at a rate of 0.027%.
What happens if I am not able to pay?
Please contact the Office of Student Accounts to let us know what your situation is and we will try to work with you. This will not necessarily waive your finance charges. Your registration/transcript requests may be placed on hold until your account is up to date. Accounts with past due balances after the term ends may be turned over to the Account Resolution Department.
What payment plans/options are available?
A payment option must be selected at the beginning of each term. If an option is not selected, the simple payment option will be designated by default. Payment options are no longer available after the first due date.
Simple Payment: the entire amount for the semester is due on the first business day after the add/drop period.
Two Payments Option: Tuition + room/board charges, less any aid, are divided into two payments. A $25 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date.
Three Payment Option : Tuition + room/board charges, less any aid, are divided into three payments. A $50 service charge, per term, will be applied to your account and is due with the first payment. This option is ONLY available for the Fall and Spring semesters. The first payment is due on the first business day after the add/drop period. The second payment is due 30 calendar days after the first due date and the third payment is due 60 calendar days after the first due date.
If your account had previously been in Accounts Resolution and is now paid off, you will be required to pay for each future term up front before being allowed to register for that term. If using financial aid to pay for the term, all paperwork must be completed and received by Pepperdine's Financial Assistance Office and any loans must be guaranteed before we will be able to count that aid toward the courses you plan to enroll in.
If paying by wire transfer, please contact student accounts at 310-506-4981 or e-mail SOLSA@pepperdine.edu for the instructions.
How can I request an address/phone number change?
What happens if I drop/add a class?
Most students should be able to add/drop online through the end of the add/drop period. If you need assistance, go to Admissions/Records or send an e-mail to email@example.com. If you are withdrawing completely from the semester, a $150.00 Withdraw Fee or a percentage of the tuition charges may still be due based on the date you withdraw from the University.
What if I transfer to another school/university?
You will need to notify Admissions, Student Services and Services, in writing, that you are planning to leave the University. Any balance left on your student account will need to be paid in full before transcripts will be released. Also indicate any change in address and/or phone number. (If you are currently living on campus, you will also need to check out of your room and notify the Housing Office. They will then make any necessary adjustments to the charges you incurred for that semester.)