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Financial Aid Feedback

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Name:*  Student's E-mail: *
1. The financial aid application process could best be described as
a) Simple/easy to follow
b) Complicated
c) Cumbersome
d) Requiring assistance from the Financial Aid Office staff
e) Other
2. The most time-consuming part of the process is
a) Completing the FAFSA
b) Submitting additional documents (tax returns, selective service, etc.)
c) Communicating with the Financial Aid Office staff
d) Other
3. The Financial Aid Web site could best be described as (check all that apply)
a) Easy to find
Difficult to find
b) Easy to navigate
Difficult to navigate
4. The financial aid information on the Web site could best be described as
a) Easy to find
Difficult to find
b) Relevant for my needs
Somewhat relevant
Irrelevant for my needs
c) Offering helpful tips and tools
Somewhat helpful
Overwhelming
Not helpful
5. Communication with the Financial Aid Office staff could best be described as
a) Effective
b) Consistent
c) Inconsistent
d) Needs improvement (Comment)
   
e) Other
   
6. The Financial Aid Office staff could best be described as (check all that apply)
a) Very helpful
Somewhat helpful
Not helpful
b) Very professional
Somewhat professional
Unprofessional
c) Very knowledgeable
Somewhat knowledgeable
Not knowledgeable
d) Very empathetic
Somewhat empathetic
Not empathetic
e) Very resourceful
Somewhat resourceful
Not resourceful
f) Other:
7. Accessibility of the Financial Aid Office staff could best be described as
a) Easy to reach
b) Sufficient
c) Difficult to reach
d) Other (Comment)
8. Support from the Financial Aid Office staff was available
a) When I needed it
b) The same day as I requested
c) A few days after my request
d) Too late
e) Never
f) Other (Comment)
9. My emails were answered
a) The same day
b) The next day
c) In a few days
d) Never
e) Other (Comment)
10. My phone calls were answered
a) The same day
b) The next day
c) A few days later
d) Never
e) Other (Comment)
11. The service provided by the Financial Aid Office could best be described as
a) Exceeded my expectation
b) Good
c) Satisfactory
d) Needs improvement
e) Poor
f) Other
12. My overall experience with the financial aid process and services could best be described as
a) Exceeded my expectations
b) Good
c) Satisfactory
d) Needs improvement
e) Poor
f) Other (Comment)
Optional Comments
I was impressed with the service provided by
I was disappointed with the service provided by

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