Convenient care, when you need it
If you think you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through telehealth.
Telehealth, previously known as telemedicine, is the mode of delivering health care services via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care. Telehealth enables patients to manage their health concerns and utilizes synchronous "live video conferencing" and asynchronous "store-and-forward video conferencing" methods.
The Student Health Center offers telehealth for preventive care and health condition management, not just for one-time health care needs. It's available to all students, even if they are not enrolled in the Student Health Insurance Plan (SHIP). Students can expect to receive the same high-quality care they would get in person. Telehealth does not accommodate all types of health appointments, especially major medical concerns. After a video appointment, the provider may determine an in-person visit is required at the Student Health Center (if local) or at a nearby facility.
Student Health Center providers follow the laws and regulations of the Medical Board of California. Therefore, both the provider and patient must physically be in the state of California to engage in telehealth.
Schedule a phone appointment, or call an advice nurse for after-hours guidance.
Schedule a video appointment with your provider or the on-call provider for the day.
By patient portal
Send a question regarding a recent visit or submit a simple medical question.
Please call 310.506.4316, option 3, to find out if we can address your health concern with this new service.
Students may be concerned about several components of telehealth including cost, privacy, and the loss of personal connection with their doctor. Rest assured, telehealth at the Student Health Center happens within our connected system, allowing us to address these concerns.
Please visit our fees webpage to learn more about telehealth costs.
The Pepperdine University Student Health Center will offer telehealth through secure, HIPAA-compliant video conferencing and telephone sessions. Telehealth video conferencing will be delivered through a third-party platform (Zoom for Healthcare).
Zoom for Healthcare has several advanced security features compared to the version of Zoom students use for classes. The telehealth technology employs industry-standard end-to-end Advanced Encryption Standard (AES) encryption using 256-bit keys to protect meetings. Zoom for Healthcare encryption fully complies with the Health Insurance Portability and Accountability Act (HIPAA) Security Standards to ensure the security and privacy of patient data. Zoom never has access to Private Health Information (PHI) and does not persistently store information that is transmitted. Clinical sessions are never recorded to the cloud but may be recorded to the local desktop for consultation and review.
Students utilizing telehealth services can expect to meet with the same providers they would see in the health center. Our medical team has access to students' electronic medical records, allowing for seamless continuation of care. Telehealth helps us respond to student needs, and providers can easily consult with each other to provide treatment options for patients.
Self Help. Information Technology has many resources for self-training on its Zoom Training webpage.
Live Training. Information Technology offers live Zoom training for students.
Additional Support. If you have additional challenges, please contact Tech Central at 310.506.4357 (HELP) for assistance.
You have the following rights with respect to telehealth:
- You have the right to withhold or withdraw consent at any time without affecting your right to future care or treatment.
- The laws that protect the confidentiality of your medical information also apply to telehealth.
- The laws that give you the right to access your medical information and copies of medical records also apply to telehealth.
Telehealth includes these risks, consequences, and limitations:
- To participate in telehealth services via video conferencing, you will need a high-speed internet connection, a computer/laptop with speakers or headphones, and a camera.
- When using video conferencing, you will need to have a telephone available in case your session is disrupted.
- When receiving telehealth services via either video conferencing or telephone, you must be in a private location where you will not be overheard or interrupted. The Student Health Center will not be responsible for any breaches of confidentiality that occur due to your selected location or information heard by others who may be in the vicinity.
- Despite reasonable efforts on the part of your provider, there is the possibility that transmission of services could be disrupted or distorted by technical failures or be interrupted by unauthorized persons.