Telehealth

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Whether you are on campus or away, your health matters to us.

Telehealth is now an option to bridge the gap.

Convenient care, when you need it

If you think you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through telehealth.

Provider on Telehealth Visit

About Telehealth

Telehealth, previously known as telemedicine, is the mode of delivering health care services via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care. Telehealth enables patients to manage their health concerns and utilizes synchronous "live video conferencing" and asynchronous "store-and-forward video conferencing" methods.

The Student Health Center offers telehealth for preventive care and health condition management, not just for one-time health care needs. It's available to all students, even if they are not enrolled in the Student Health Insurance Plan (SHIP). Students can expect to receive the same high-quality care they would get in person. Telehealth does not accommodate all types of health appointments, especially major medical concerns. After a video appointment, the provider may determine an in-person visit is required at the Student Health Center (if local) or at a nearby facility.

Student Health Center providers follow the laws and regulations of the Medical Board of California. Therefore, both the provider and patient must physically be in the state of California to engage in telehealth.


Overview

By phone

Schedule a phone appointment, or call an advice nurse for after-hours guidance.

By video

Schedule a video appointment with your provider or the on-call provider for the day.

By patient portal

Send a question regarding a recent visit or submit a simple medical question.

Please call 310.506.4316, option 3, to find out if we can address your health concern with this new service.

Students may be concerned about several components of telehealth including cost, privacy, and the loss of personal connection with their doctor. Rest assured, telehealth at the Student Health Center happens within our connected system, allowing us to address these concerns.

Cost

Please visit our fees webpage to learn more about telehealth costs.

Privacy

The Pepperdine University Student Health Center will offer telehealth through secure, HIPAA-compliant video conferencing and telephone sessions. Telehealth video conferencing will be delivered through a third-party platform (Zoom for Healthcare).

Zoom for Healthcare has several advanced security features compared to the version of Zoom students use for classes. The telehealth technology employs industry-standard end-to-end Advanced Encryption Standard (AES) encryption using 256-bit keys to protect meetings. Zoom for Healthcare encryption fully complies with the Health Insurance Portability and Accountability Act (HIPAA) Security Standards to ensure the security and privacy of patient data. Zoom never has access to Private Health Information (PHI) and does not persistently store information that is transmitted. Clinical sessions are never recorded to the cloud but may be recorded to the local desktop for consultation and review.

Connected System

Students utilizing telehealth services can expect to meet with the same providers they would see in the health center. Our medical team has access to students' electronic medical records, allowing for seamless continuation of care. Telehealth helps us respond to student needs, and providers can easily consult with each other to provide treatment options for patients.

Telehealth Graphic

FAQs

What do "telehealth" and "telemedicine" mean?

Telehealth and telemedicine both describe a way to deliver and receive health care using telecommunications technology.

What equipment do I need to do a telehealth visit?

At a minimum, most patients will need a computer or mobile device with an integrated camera and microphone. If your device doesn't have a built-in microphone or webcam, you will need to get those. You also need a decent internet connection that allows you to stream video.

Will telehealth work with WiFi?

Telehealth will work with WiFi as long as your wireless connection is strong enough. Your internet speeds should be at least 15 Mbps for uploads and 5 Mbps for downloads. Check your internet speed before scheduling a video appointment.

What health conditions can I get treated for via telehealth?

Telehealth does not accommodate all types of health appointments, especially major medical concerns. After a video appointment, the provider may determine an in-person visit is required at the Student Health Center (if local) or at a nearby facility. Telehealth is currently being used to treat health conditions across many different specialties, including rashes, flu, sinus infections, UTI, migraines, acne, post-op check-ins, lab result reviews, prescription refills, and much more. Call the Student Health Center at 310.506.4316, option 3, so our office can identify if we provide treatment for your health concern via telehealth.

How can the provider diagnose me without actually doing a physical exam?

A provider does not need to do a physical exam to diagnose and treat many conditions. Knowing your medical history is considered "90% of the evaluation" when combined with the provider-patient interaction. How you are feeling can be just as important to the provider as the results of a physical exam. Plus, being able to see you gives your provider the additional visual information needed to make a diagnosis.

How do I schedule an appointment?

Call the Student Health Center at 310.506.4316, option 3 during business hours.

When can I do virtual appointments with my provider?

Telehealth appointments are available Monday-Friday, 10 AM-5 PM, depending on provider availability.

Will I be seeing my own medical provider or a provider I don't know?

If you are an established patient, you can schedule an appointment with your typical provider. If you select this option, there may be a longer wait time depending on appointment availability. Otherwise, you can schedule a video appointment with the on-call medical provider for the day.

Can I get a prescription filled from the visit?

Yes. As long as your diagnosis does not require further in-person examination, your provider can electronically prescribe your medication and send it directly to the nearest pharmacy of your choice.

Will my insurance cover the visit?

The Student Health Center provides low-cost health services to any enrolled Pepperdine student, regardless of insurance type. Although the SHC does not bill insurance directly, it provides a walkout statement (superbill) to patients as well as directions regarding how to seek reimbursement from their insurance plan. Students have the option of billing their student account or paying by cash or check.

The Student Health Insurance Plan (SHIP) fully covers SHC telehealth appointments. PPO plans typically reimburse SHC services at out of network rates while HMO, MediCal, and MediCare plans do not reimburse. Keep in mind non-urgent medical concern telehealth visit appointments are FREE for all enrolled students for the Fall 2020 semester.

Technology Support

Self Help. Information Technology has many resources for self-training on its Zoom Training webpage.

Live Training. Information Technology offers live Zoom training for students.

Additional Support. If you have additional challenges, please contact Tech Central at 310.506.4357 (HELP) for assistance.

Telehealth Notices

You have the following rights with respect to telehealth:

  • You have the right to withhold or withdraw consent at any time without affecting your right to future care or treatment.
  • The laws that protect the confidentiality of your medical information also apply to telehealth.
  • The laws that give you the right to access your medical information and copies of medical records also apply to telehealth.

Telehealth includes these risks, consequences, and limitations:

  • To participate in telehealth services via video conferencing, you will need a high-speed internet connection, a computer/laptop with speakers or headphones, and a camera.
  • When using video conferencing, you will need to have a telephone available in case your session is disrupted.
  • When receiving telehealth services via either video conferencing or telephone, you must be in a private location where you will not be overheard or interrupted. The Student Health Center will not be responsible for any breaches of confidentiality that occur due to your selected location or information heard by others who may be in the vicinity.
  • Despite reasonable efforts on the part of your provider, there is the possibility that transmission of services could be disrupted or distorted by technical failures or be interrupted by unauthorized persons.