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Learning at Pepperdine

Human Resources is pleased to offer professional development opportunities on a community-wide scale as well as for teams to use during department retreats, for team building, and for times to step away from routines and refocus. We are continuously creating new workshops and providing unique opportunities in order to address the needs of the Pepperdine community and further the University mission. For more information about any of our offerings, to inquire about a departmental workshop, or suggest a training program, please contact Dana Hinojosa.

Click on a workshop to learn more:

Conflict Management 101
Conflict Style Self-Assessment
Customer Service
Difficult Conversations
Execution of Documents
Manage Your Energy Not Your Time
Make it Happen: Setting and Achieving Goals
People Skills
Personal Effectiveness
Strategies for Success
Stress Management
Telecommuting Best Practices for Supervisors
The Organized Professional
Time Management

 


 

Conflict Management 101

Drawing from conflict theory and principles of negotiation, this highly interactive workshop will provide participants with an understanding of the nature of conflict, the ability to effectively identify the underlying drivers of conflict, and practical tools and strategies to address conflict constructively.

Time: 2 hours
Cost: No cost

Conflict Style Self-Assessment

An essential component of managing conflict well is being aware of your own tendencies when conflict arises. The Thomas-Kilmann Conflict Mode Instrument helps participants discover which of the five different conflict handling styles - competing, collaborating, compromising, avoiding, and accommodating – they naturally gravitate toward and explores the merits and drawbacks of each one. This workshop will then discuss the most appropriate situations for each style and give participants the opportunity to practice using all the styles.

Time: 2 hours
Cost: $14 per person material fee

Customer Service

The advanced reading Harvard Business Review article My Time at the Ritz serves as foundation for discussion of customer service principles and the Ritz Carlton approach to service. Emphasis on the underlying reasons for service ensures sustainable behavior, while a focus on interpersonal communication provides practical tools to establish rapport with others. The session concludes with a discussion on ways to provide an exceptional experience with angry and difficult constituents.

Time: 2 hours
Cost: $8.95 per person material fee

Difficult Conversations

Based on the New York Times' bestselling book, Difficult Conversations, this workshop will shed light on common communication pitfalls while offering some helpful tools to communicate well in uncomfortable or emotional situations. This workshop will help participants understand the complex makeup of difficult conversations, actively listen for understanding, lower defenses in tense encounters, and turn antagonistic situations into opportunities for learning and growth.

Time: 2 hours
Cost: No cost

Execution of Documents

General Counsel and Insurance and Risk host periodic Execution of Documents training sessions that cover the basic information needed to execute documents, obtain a satisfactory Certificate of Insurance, and assist in identifying potential risk exposures when committing the University in a contract. The seminar is designed to help employees understand University contracting policies and thereby reduce liability exposure to Pepperdine University. This workshop is recommended for every employee who is involved in contracting for goods or services for the benefit of the University or the use of University facilities by third parties.

Time: 2 hours
Cost: No cost

Manage Your Energy, Not Your Time

Differentiating between time (finite resource) and energy (renewable resource), this personal and professional development workshop debriefs and expands upon the advanced reading Harvard Business Review article Manage Your Energy, Not Your Time. With the belief that people are most productive and effective when they are balanced and engaged in all aspects of life, participants gauge their physical energy (body), quality of energy (relationships), focus of energy (mind), and energy of meaning and purpose (human spirit). Participants leave with a practical action plan to increase their energy in all facets of life.

Time: 2 hours
Cost: $8.95 per person material fee

Make It Happen: Setting and Achieving Goals

This action-oriented workshop will provide practical tools for setting and achieving your personal or professional goals. You will leave the workshop with a meaningful goal and a list of personalized next steps and strategies to successfully see it through. This can also be modified to create departmental goals as a team.

Time: 1-1.5 hours
Cost: No cost

People Skills

People Skills provides an in-depth look at behavior styles in the workplace, common attributes of each style, and ways to meet the needs of others. In addition to understanding their own styles, participants are given practical solutions to work effectively with all styles and to increase social competencies. Differences in task/relationship and process/expedience orientations serve as the foundation for understanding and identifying various behaviors at work.

Time: 3 hours
Cost: $65 per person material fee

Personal Effectiveness

Gain a broad perspective of your contributions in the workplace, and make the choice to excel in your role. Identify and intentionally leverage your strengths and distinctive characteristics for the betterment of the University. Learn practical tactics to link behavior with values, prioritize, and identify urgent and important tasks. Maximize your potential each day by leveraging calendar tools and identifying obstacles to effective time management.

This session is not offered on a regular basis but you can find all session materials and videos at the link below.

Strategies for Success

Designed for employees who are newer to the workplace and for those looking to advance their career at Pepperdine, this workshop will give practical advice on thriving and growing in our community. Whether this is your first job out of college, you are returning after a time away, or you feel like you may benefit from a refresher, this workshop will give you the guidance and the tools you need to gain the professional edge from the start. This workshop addresses topics such as navigating office culture, managing workplace conflict, supporting your supervisor, adding value to your office, realizing your purpose, and growing your career at Pepperdine.

Time: 2 hours
Cost: No cost

Stress Management

Stress is inevitable, and while some stress can be beneficial, how one manages stress makes a monumental difference in productivity and overall health. This one and a half hour course helps participants identify physiological, cognitive, emotional, and behavioral symptoms of negative stress. Participants learn about common workplace stressors to avoid and productive, practical coping methods that may make a lasting difference in their lives.

Time: 1 hour
Cost: No cost

Telecommuting Best Practices for Supervisors

Telecommuting, when properly implemented, can provide great benefits to both participating staff members and to Pepperdine. It can reduce commuting time, lower stress, improve employee morale, and has the potential to increase productivity. While telecommuting has many advantages, it may also pose unexpected challenges such as communication gaps, isolation, burnout, and loss of team cohesiveness. Supervising remote employees requires different skills and a potentially altered management style to address these challenges. This workshop is designed to help you avoid these pitfalls and prepare for telecommuting success.

Time: 1 hour
Cost: No cost

 The Organized Professional

Your physical space has a profound effect on your mental and emotional states and has the potential increase or decrease stress, creativity, and productivity. Not only does an organized workspace affect you as an individual, but it can also instill credibility in your work and improve your service to those around you. Keeping your space tidy and organized is a learned skill that can become second nature over time with the right systems in place. This workshop will provide the tips and tools you need to create a workspace that will reduce stress, provide inspiration, increase productivity, and enhance your overall work experience.

Time: 1.5 hours
Cost: No cost

Time Management

Time is a valuable resource. We cannot create more time, so what matters most is using the time we are given well. Good time management can increase efficiency, maximize work/life balance, reduce stress, and manage competing priorities. While its merits are clear, effective time management is often difficult to implement and sustain. In this workshop we discuss the importance of managing time well, developing an awareness of and combating time robbers, and tools and strategies to make the most of your time.

Time: 1.5 hours
Cost: No cost