Eventbrite - Finance Requirements

User Fee

There is no cost to be an event creator and have an account in Eventbrite.

Free Events

Free events are those events that have no financial transactions associated with the event. If there is any transaction before, during, or after the event, it is considered a paid event.

Paid Events

Paid events are those events that have a transaction associated with the event. This can be anything from a ticket to an item (such as a t-shirt, donation, meal plan, housing, etc...). The event manager is responsible for all payments processed.


Event creators require a chartfield string and must email finsys@pepperdine.edu to confirm proper chartstring information. Until your event is provided a confirmed chartstring, your event must not go live as funds will not be processed.

Event Creator Finance Responsibility

I understand I am responsible for all payments processed and any associated fees, including Registration Fee of 2% of ticket value plus .99ยข (capped at $3.50 per registration) and Credit Card processing fees of 3%. It is a violation of state law to pass credit card fees on to the registrant. Ultimately, the Event Manager and corresponding Major Budget Area to which the event is associated will be responsible for covering such expense for their paid events.
Payment is set to "Absorb Fees" on templates.

Offline Payment Method

If the event manager elects to allow people to register on Eventbrite, but pay for their registration later via an Offline Payment Method, such as check, either before the event or onsite at the event, then the Eventbrite Service Fee (2% of ticket value plus $0.99, capped at $3.50 per registration) will be charged to the event fee chartstring.

Cost related fields Eventbrite syncs with Salesforce are as follows:
  • gross : The total amount the buyer was charged
  • eventbrite_fee : The portion of gross taken by Eventbrite as a management fee
  • payment_fee : The portion of gross taken by the payment processor
  • tax: The portion of gross allocated for tax (but passed onto the organizer)

Transactional data that has a cost associated (i.e. not free events) interfaces to Salesforce and is brought into Peoplesoft. This data is housed in a temporary staging table until the event organizer provides all of the different chartstrings to finsys@pepperdine.edu

Once a chartstring has been entered for an item type (e.g. t-shirt, registration, donation), then all data associated with that item will be recognized in Peoplesoft.

Finance will manage this table. Any item that doesn't have a chartstring will be held until one is entered.

Sample event transactions:

Transaction Amount

Eventbrite Fee ($0.99 - $3.50)

CC Processing (3%)

Total Fee