Program Management Job Family

Individuals within the Program Management career progression are responsible for the planning, development, and implementation of project efforts that utilize information technology solutions. They are responsible for developing the project scope, defining project guidelines, obtaining business and information technology sponsor approvals, and coordinating the resources necessary to successfully complete the project. Other responsibilities include the refinement of requirements, project coordination, development of plans and schedules, resource management and estimation, and project maintenance. Projects may address an enterprise need or may be specific to the needs of a single department.

Once a project is set in motion, individuals are expected to communicate major milestones, identify potential project risks, provide continuing direction to the project team, and conduct regular status meetings to review project activities. Furthermore, they are responsible for managing the prioritization procedures for changing scope (i.e., change management) and project acceptance procedures. Near the end of the project, they obtain feedback to ensure that project efforts meet customer expectations for contracted time, cost, and performance.

Individuals serving in this role require proven skills in managing within a matrix organization. They also provide constructive feedback to teams as it pertains to project performance. Lastly, they are expected to provide the highest level of expertise in the application of the tools and techniques of the project management discipline.

Career Ladder Position descriptions

Program Manager
Senior Program Manager
Lead Program Manager
Senior Lead Program Manager
Chief Program Manager

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