Virus Support

Using the Trend Micro OfficeScan Client on Your Windows Computer

The OfficeScan Client has been configured to automatically check for viruses as you use your computer. You don't need to do anything to keep this protection up-to-date either! The software will automatically upgrade itself whenever necessary as long as you are logged on to the Pepperdine network and the OfficeScan icon appears in the System Tray. (Look for the little blue octagon with the yellow wavy line in your Windows System Tray in the bottom right hand corner of the computer screen).

You can unload the OfficeScan for the current session (if you need to install software) by right clicking the OfficeScan icon in the system tray and selecting the unload option.

PLEASE NOTE that the Pepperdine policy on infected e-mail messages has always been to "remove the infection", not "remove the e-mail message" in case the message itself was one you were expecting, but it became infected because a legitimate sender’s computer was infected.

Officescan Main

From the Scan tab, you can start a manual scan in the OfficeScan Client by selecting the drive or path you wish to scan and then clicking the Scan button.

From the Scan Results tab you can view the results of your scans.

If you use Outlook to access a non-Pepperdine e-mail account, such as AOL or Hotmail, from the Mail Scan tab you can configure mail scanning. All mail in your Pepperdine e-mail account is automatically scanned before reaching your Inbox.

From the Log Report tab you can look at information about past infections on your system.

From the Options Menu you can configure the Manual, Real-time, Scheduled Scanning options.

From the Help menu's Virus Encyclopedia option, you can look up information about known viruses.

Editing the File Exception List

To save time during file scanning and avoid problem files that are triggering false alarms, you can set OfficeScan to avoid scanning certain files or folders. This can be set within the OfficeScan Client by entering the file names in the File Exception List. The File Exception list applies to all kinds of scans.

To exclude files from scanning:

  1. Choose the Option menu and the relevant scan type (Manual, Real-time, or Scheduled) to apply the file exclusion.
  2. Within each scan type in the "File types to scan" section, there is an option for an Enable Exclusion List along with an Edit button. With the Enable Exclusion List option checked, clicking the Edit button provides options for excluding specific directories, specific files, and files having specific extensions when performing a file scan. Click the Add button for excluding directories or for excluding files. Enter the file or folder name that you want to exclude from scanning. Select the extension from the Extension list and add it to the "File extensions to exclude" field.
  3. To delete an entry from the File Exception list, select the entry and then click the Remove button.
  4. Click OK when you are finished editing the Exclusion list.