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Frequently Asked Questions: Endpoint Protection

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  1. What is Endpoint Protection?
  2. Why are we using Endpoint Protection?
  3. Does Endpoint Protection replace Trend Officescan?
  4. Does Endpoint Protection work on Macs?
  5. How do I install Endpoint Protection software?
  6. Do I have to remove other Antivirus software first?
  7. How do I update the Endpoint Protection Software?
  8. I have Trend Officescan installed on my personal computer. Should I install Endpoint Protection?
  9. Does Endpoint Protection run automatically?
  10. Where can I get more information about the Endpoint Protection software?

1.What is Endpoint Protection?

The Pepperdine University Endpoint Protection service helps protect Pepperdine-owned devices from viruses, trojans, and other malware. The endpoint protection service is powered by Sophos Antivirus and Sophos Enterprise Console.

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2. Why are we using Endpoint Protection?

Endpoint Protection offers a unified, comprehensive approach to malware protection for university-owned computing devices.

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3. Does Endpoint Protection replace Trend Officescan?

Endpoint Protection will be installed as a replacement for Trend Officescan on Windows computers. Endpoint Protection will also be available for Mac computers.

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4. Does Endpoint Protection work on Macs?

Yes, Endpoint Protection works on Macs.

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5. How do I install Endpoint Protection software?

Normally, you will not need to install Endpoint Protection client software; it will be installed automatically. For example, for new computers, the Endpoint Protection software will come installed as part of the computer image. Device Management can install Endpoint Protection software on managed computers. The Enterprise Console, part of Endpoint Protection, may also install the client software on computer systems. Finally, the Endpoint Protection client will be housed on a server directory for manual installation on university-owned equipment.

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6. Do I have to remove other antivirus software first?

Generally, yes. Other antivirus software should be removed when installing new antivirus software. Endpoint Protection has an uninstall utility for previous versions of Sophos and other antivirus software. Device Management can also assist with removing versions of antivirus software on existing computer systems.

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7. How do I update the Endpoint Protection software?

Normally, the Endpoint Protection software will update automatically. Computers with Endpoint Protection software installed will check the Endpoint Protection server every hour for updates.

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8. I have Trend Officescan installed on my personal computer. Should I install Endpoint Protection?

If you purchased Trend Officescan, you may continue to use it for personally-owned computers. If you installed Trend as part of the Pepperdine license, please be aware that after October 26, 2014, the Trend Officescan client will no longer receive updated client or antivirus definition files. There are various consumer antivirus packages available for personally-owned computers. More information is available on the Microsoft Safety and Security Center at: http://www.microsoft.com/security/resources/devices.aspx.

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9. Does Endpoint Protection run automatically?

Yes, Endpoint Protection scans files automatically when they are accessed. Endpoint Protection can also run scheduled scans and on-demand (manual) scans. Please see the online help files for detailed information.

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10. Where can I get more information about the Endpoint Protection software?

Sophos Endpoint Security for WIndows (http://www.sophos.com/en-us/support/documentation/endpoint-security-and-control-for-windows.aspx)

Sophos Anti-Virus for Mac OS X (http://www.sophos.com/en-us/support/documentation/sophos-anti-virus-for-mac-os-x.aspx)

Sophos Endpoint Resource Center (http://www.sophos.com/en-us/support/resource-centers/endpoint.aspx)

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