Frequently Asked Questions: Endpoint Protection

What is Endpoint Protection?

The Pepperdine University Endpoint Protection service helps protect Pepperdine-owned devices from viruses, trojans, and other malware. The endpoint protection service is powered by Sophos Antivirus and Sophos Enterprise Console.

Why are we using Endpoint Protection?

Endpoint Protection offers a unified, comprehensive approach to malware protection for university-owned computing devices.

Does Endpoint Protection work on Macs?

Yes, Endpoint Protection works on Macs.

How do I install Endpoint Protection software?

Normally, you will not need to install Endpoint Protection client software; it will be installed automatically. For example, for new computers, the Endpoint Protection software will come installed as part of the computer image. Device Management can install Endpoint Protection software on managed computers. The Enterprise Console, part of Endpoint Protection, may also install the client software on computer systems. Finally, the Endpoint Protection client will be housed on a server directory for manual installation on university-owned equipment.

How do I update the Endpoint Protection Software?

Normally, the Endpoint Protection software will update automatically. Computers with Endpoint Protection software installed will check the Endpoint Protection server every hour for updates.

I have another Antivirus program installed on my personal computer. Should I install Endpoint Protection?

If you purchased another Antivirus program for home use, you may continue to use it for personally-owned computers.

Does Endpoint Protection run automatically?

Yes, Endpoint Protection scans files automatically when they are accessed. Endpoint Protection can also run scheduled scans and on-demand (manual) scans. Please see the online help files for detailed information.

Where can I get more information about the Endpoint Protection software?

Tech Central

Phone: 310-506-HELP (4357)

Hours: 24 hours a day, 7 days a week, 365 days a year

Technology Service Request Form

Have A Suggestion for IT?

Click to share your suggestion, anonymously if preferred, to improve Pepperdine IT.