Pepperdine University Information Technology (IT) utilizes a competency-based set of career ladders to guide hiring, evaluation, retention, and promotion of its employees. Below are the job families for IT employees at Pepperdine University.
Application Developers work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions. They are involved in the full life-cycle of a system and therefore are responsible for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget.
Business Analysts collect, analyze, review, document, and communicate business needs and requirements. They have a solid understanding of the existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies.
Client Technologies Analysts are responsible for identifying, diagnosing, and resolving problems for clients by developing new procedures, collaborating with other technical groups and working with external vendors. They have superior hardware and software troubleshooting skills and provide their constituency with outstanding customer service.
End User Support Analysts respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They have a strong customer focused orientation to ensure that client needs are addressed, while working to improve customer support processes and practices.
ERP Developers work closely with clients, business analysts and team members to understand the business requirements that drive the analysis and design of quality technical solutions for the development and operation of ERP systems. They typically design, test and debug ERP software, while also providing client support, consultation and subject matter expertise for day-to-day operations, maintenance and support.
IT Leaders create the behaviors, structures, systems, and competencies required to run the IT organization as an effective, valued partner. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Security Analysts develop and manage data, system, and network security architecture; enforce and audit security policies and procedures; and oversee security awareness programs regarding security policies and practices.
Networking Engineers analyze, design, install, administer, maintain, and troubleshoot network systems. They participate in capacity planning, support the creation and the maintenance of network disaster recovery plans, and monitor all network performance activities. They demonstrate a high level of knowledge surrounding general data networks and display strong troubleshooting skills.
Program Managers plan, develop, and implement project efforts that utilize information technology solutions. They are responsible for developing the project scope, defining project guidelines, obtaining business and information technology sponsor approvals, and coordinating the resources necessary to successfully complete the project.
Systems and Data Management Administrators design, install, maintain and upgrade the enterprise's production databases. They provide technical expertise in the use of database technology and are accountable for the overall performance of the enterprise's database environment. They work closely with clients, business analysts, systems programmers, and application developers to define and resolve information flow and content issues-helping to transform business requirements into environment specific databases.