Lock-Out Assistance

The Lock-Out Process:

Monday - Friday | 8AM - 5PM | Remote Lock-Out Assistance 

Call the Housing Office at 310.506.7586 to report your lockout and answer your security questions which must be completed in the Housing Portal. If you do not complete your security questions, you are not eligible for remote lock-out assistance. 

After answering your security question, an HRL staff member will unlock your door remotely. This means that you do not need to walk to our office! Once you have access into your room, you will need to verify that you found your card by re-entering your room using your ID card.

Remote unlocking is only offered during business hours.

Lock-out Fee: $10.00

If you have lost your ID permanently, you will need to obtain a replacement ID from OneStop (Open 8AM to 5PM). You can also obtain a temporary card from the HRL Office. However, if this card is not returned by 5:00PM the same day, you agree to pay a $35 replacement fee.


After 5PM, Weekends, and Holidays 

Go to the Seaside Hall front desk to obtain access from 5PM to 9PM, Monday-Friday.

From 9PM to 1AM - or during weekends or holidays, contact your Resident Advisor (RA) or the Spiritual Life Advisor (SLA) to request lockout assistance by calling their duty line. 

Lock-out Fee: $15.00


Before 8AM or After 1AM

If you are locked out during the hours before 8AM or after 1AM, please contact the Department of Public Safety (310.506.4442).

Lock-out Fee: $15.00

Please note: remote unlocking is not offered and security questions will not be asked during weekends, holidays, or after business hours when dealing with Resident Advisors, Spiritual Life Advisors, or the Department of Public Safety.