Lock-Out Assistance

The Lock-Out Process:

Monday - Friday | 8 AM - 5 PM | Remote Lock-Out Assistance 

Call the Housing Office at 310.506.7586 to report your lockout and answer your security questions which must be completed in the Housing Portal. If you do not complete your security questions, you are not eligible for remote lock-out assistance. 

After answering your security questions, an HRL staff member will unlock your door remotely. This means that you do not need to walk to our office! Once you have access to your room, you will need to verify that you found your card by re-entering your room using your ID card.

Lockout Fee: $10

If you have lost your ID permanently, you will need to obtain a replacement ID from OneStop (Open 8 AM to 5 PM). You can also obtain a temporary card from the HRL Office. However, if this card is not returned by 5:00 PM the same day, you agree to pay a $35 replacement fee.

Monday - Friday | 5 PM - 9 PM | Seaside Front Desk

If the lockout occurs between the hours of 5 PM and 9 PM, please see or call the Seaside Hall front desk at 310.506.7525 to obtain access to your space.

Monday - Friday, 9 PM - 1 AM | Weekends, and Holidays | Contact RA

From 9 PM to 1 AM, Monday through Friday, or during the weekends or holidays, contact your Resident Advisor (RA) to request lockout assistance.

After 1 AM | Department of Public Safety 

Call the Department of Public Safety at 310.506.4442 and DPS will assist you with your lockout.

Lockout Fee: $15

Lost IDs can be replaced at OneStop. Found IDs must be returned to the assigned student or DPS immediately.