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TechQual Survey

From March 4 – 22, the Pepperdine IT department will release its 11th annual TechQual survey to a randomly-selected campus population that includes students, faculty, and staff.  Listening to user feedback and translating it to practical applications is an important step in IT's annual strategic planning process, in addition to aligning with institutional goals.  TechQual assesses IT service quality by seeking user feedback in areas such as connectivity and access, technology and collaboration services, support and training, as well as specific areas like teaching with technology, and safeguarding personal information.

IT uses this survey data to determine and prioritize its initiatives for the next academic year.  The Google Suite (e.g. Gmail) rollout across the University in 2016 is an example; many students, faculty, and staff had expressed great interest in having a suite of applications that is easy to use and which fosters collaboration anytime, anywhere.

Two other good examples are Classroom AV and Wireless Network.  In recent years, our TechQual results have demonstrated a need for up-to-date technologies in classrooms and stable wireless network throughout campus, especially in the student dorms.  As a result, IT worked on securing and allocating resources to improve these areas.

Taking the TechQual survey is easy and takes approximately 20 minutes.  As a respondent, you can conveniently start and stop the survey at anytime from March 4 through 22 until submission. This is a genuine opportunity to affect change for a better Pepperdine experience for everyone.  Your feedback counts. Thanks for participating.