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Navigate Support

EAB Support Infrastructure

Leadership Team

Questions about student success, initiative (overall), processes, policies, etc.

Examples:

  • Should we run a college-wide campaign to support transfer degree planning?
  • Can we encourage faculty to submit early alerts?

Contact:

Application Administrators

Questions about logging in, user access, permission settings, site configurations, data discrepancies.

Examples:

  • I forgot my password!
  • Can I have access to the platform?
  • Why can't I schedule and appointment at X location?

Contact:

Training Team

Questions about platform functionality, technological protocols at your institution, and best practices for using Navigate.

Examples:

  • How do I send a text message to a student?
  • How I create a work list for this campaign?
  • How should I interpret this student's risk prediction?

Contact: