Navigate Support
EAB Support Infrastructure
Leadership Team
Questions about student success, initiative (overall), processes, policies, etc.
Examples:
- Should we run a college-wide campaign to support transfer degree planning?
- Can we encourage faculty to submit early alerts?
Contact:
Application Administrators
Questions about logging in, user access, permission settings, site configurations, data discrepancies.
Examples:
- How do I access the platform?
- How do I add my availability so students can make appointments with me?
- Where do I find a student’s Academic Plan?
Contact:
Training Team
Questions about platform functionality, technological protocols at your institution, and best practices for using Navigate.
Examples:
- How do I send a text message to a student?
- How I create a work list for this campaign?
- How should I interpret this student's risk prediction?
Contact:
Please contact navigatehelp@pepperdine.edu for quick support.