Student Accounts - Frequently Asked Questions

Student Accounts Basics

1. What is a Student Account?
2. Do I need to set up a student account? How?

Getting Information

3. How can I obtain info regarding my student account balances?
4. Where can I get info regarding my loan balances/fees?
5. Where can I get info regarding other charges?

Billing

6. Will I receive a statement of my account each term?
7. What type of expenses/fees can be charged to my student account?
8. What do I do if my student account is incorrect?
9. How do I sign up for Company Reimbursement?

Payment Due Dates

10. When are the payments due?
11. What are the late payment fees?
12. What is a finance charge?
13. What happens if I am not able to pay?
14. How do I receive my refund?

Payment Options

15. What payment plans/options are available?
16. How can I pay from a country other than the US?

Address and Enrollment Changes

17. How can I request an address/phone change?
18. What happens if I add/drop a class?

Student Account Basics

1. What is a Student Account?

A student account is a record of your charges and payments while at Pepperdine. It is used to charge your student fees such as tuition, course fees, campus fees, etc. Your financial aid and any payments received will also appear on your student account. 

2. Do I need to set up a student account? How?

No. Once you are admitted to the University, an account will be set up for you automatically by the University.

Getting Information

3. How can I obtain info regarding my student account balances?

 There are two ways to get information about your student account: 

- Online through WaveNet (https://wavenet.pepperdine.edu)
- Contact the GSEP Student Accounts Office at (310) 568-5588 or GSEPSA@pepperdine.edu.

4. Where can I get info regarding my loan balances/fees?

For information about your student loans for the current year, contact the GSEP Financial Aid Office at (310) 568-5775 or GSEPfaid@pepperdine.edu. 

For detailed information about all student loans you have borrowed (including undergraduate loans), go to the NSLDS website.

5. Where can I get info regarding other charges?

Room and Board Charges - contact the Housing and Residence Life Office at (310) 506-7586. 
Health Charges - contact the Health Services Office at (310) 506-4316. 
Insurance Charges - contact Wells Fargo Insurance at (800) 853-5899.
Parking Fines - contact Public Safety at (310) 506-4700.
Library Fines - contact the Library at (310) 506-4786.

Billing

6. Will I receive a statement of my account each term?

The University does not mail paper statements.  Students will receive an email to their Pepperdine email account approximately 5 days before payments are due and each time there is account activity on the student account.  Students are encouraged to check their student account regularly online in the Student Center in Wavenet.

7. What type of expenses/fees can be charged to my student account?

Generally, tuition and fees. If you live on campus, the room & board and phone bill will be added to your account. If you receive parking fines and or library fines or health insurance fees they will also show on your student account.

8. What do I do if my student account is incorrect?

Contact the Student Accounts Office immediately. We may need to adjust your account or refer you to another office for further assistance.

9. How do I sign up for Company Reimbursement?

Download a Company Reimbursement form from the menu at left and send it to the GSEP Student Accounts Office.

Payment Due Dates

10. When are the payments due?

The due dates depend on your payment option (see Question 15 below). 

11. What are the late payment fees?

For students who have submitted the approved Company Reimbursement Form at the start of the term, the late payment fee is $50 if payment is not received by the company reimbursement due date.

12. What is a finance charge?

A finance charge is charged daily on any overdue balance on your student account at a rate of 0.027 % per day.

13. What happens if I am not able to pay?

Please contact the Student Accounts Office to let us know what your situation is and we will try to work with you. This will not necessarily waive your late fees and/or finance charges. Your registration/transcript requests may be placed on hold until your account is up to date.

14. How do I receive my refund?

Beginning Fall 2008, students may sign up to receive their refunds through direct deposit to their bank account.  To sign up, go to the Student Center in Wavenet and click on the "eRefund enrollment and maintenance" link in the Finances section. If a student does not sign up for direct deposit, a check for the refund will be mailed to the student's local address.

Financial aid in excess of tuition and fees is refunded to the student after the add/drop period each term. 

Payment Options

15. What payment plans/options are available?

Tuition and fees are due the first day after the add/drop period each term.  The University also offers the Two and Three Payment Options, as described below.

Two Payment Option: Tuition, room, and board charges remaining after deduction of any applicable financial aid and/or company reimbursement are divided into two payments per term.  The charge is $25, which is a non-refundable fee. The due dates are:

Three Payment Option: under this option, tuition charges are divided into three payments per term, after deduction of any applicable financial aid and/or company reimbursement. The charge is $50, which is a non-refundable fee. The due dates are:

Company Reimbursement: For students reimbursed for tuition by their employers, the University will allow a deferral of payment. Payment must be received by the Student Accounts Office on or before the due dates below to avoid a $50 late payment fee and delinquency charges of .027% per day on any unpaid balance. To qualify for this option, the student must complete and submit a Company Reimbursement Verification Form before the start of the term/academic year The form can be downloaded from the menu at left.

Company Reimbursement Payment Due Dates:

16. How can I pay from a country other than the US?

Please contact the GSEP Student Accounts Office at (310) 568-5588 or email GSEPSA@pepperdine.edu for Wire Payment Instructions. More information and instructions can be found at the "Payment Methods" tab above or by clicking here. 

Address and Enrollment Changes

17. How can I request an address/phone change?

You can update your address through the Student Center in Wavenet at https://wavenet.pepperdine.edu. Click on the Student Services tab, then select the "View/Update Address" link.

18. What happens if I add/drop a class?

Your financial aid and tuition charges may be affected by any change in enrollment. Contact the GSEP Registration Office at (310) 568-2328 or your Academic Advisor for more information about your enrollment status.