Frequently Asked Questions

What are the hours of the SHC?

The Student Health Center is open Monday-Friday from 8 AM-5 PM*.

*Operating hours are subject to change. Visit our About Us webpage for the most current information.

How much does it cost to visit the SHC, and do they accept my insurance if I don’t have SHIP?

The Student Health Center provides low-cost health services to any enrolled Pepperdine student, regardless of insurance type. A student's initial visit each semester is $70 and each subsequent visit within the semester ranges between $15 to $50, depending on the level of services rendered. Labs, prescriptions, and specialty services are additional charges; however, the SHC strives to keep fees as low as possible.

Although the SHC does not bill insurance directly, it provides a walkout statement (superbill) to patients as well as directions regarding how to seek reimbursement from their insurance plan. Students have the option of billing their student account or paying by cash or check. PPO plans typically reimburse SHC services at out of network rates while HMO, MediCal, and MediCare plans do not reimburse.

How can I get to the SHC?

The Student Health Center is now located in the Student Assistance Center (SAC). Student drivers may park their vehicles as designated by their permit type. Parking can be a challenge on the Malibu campus, so students are encouraged to utilize the campus shuttles. Students may take the orange route shuttle and get off at the SAC stop. The Student Health Center is working with Transit Services and Planning, Operations, and Construction, to create an additional SAC shuttle stop on the blue route. Currently, the nearest blue route stops are at the Center for Communication and Business (CCB) and the School of Law (SOL).

Students who are too sick or injured to use the campus shuttle are encouraged to contact the Department of Public Safety at 310.506.4442 to receive a free medical escort. Additionally, the SHC recommends this option for any student who believes their illness may be contagious. A courtesy ride limits exposure of the illness to other community members.

What forms of payment does the SHC accept?

Students have the option of billing their student account or paying by cash or check.

What services are offered at the SHC?

The SHC operates similarly to a family physician's office and demonstrates the latest in health standards, allowing students to acquire care from highly trained medical professionals right here on campus. Available services include a wide range of everyday health needs, including men's and women's health, care for illness and injury, immunizations, injections, labs, nutrition, respiratory problems, and dermatology. The SHC also offers specialized clinics such as flu vaccination, travel medicine, massage therapy, and STI/HIV testing. If deemed appropriate, physicians may provide a referral to a specialist or determine if a higher level of care is required.

Can I get medicine from the SHC, or do I have to go to a pharmacy to pick it up? What can the providers prescribe?

The SHC features an in-house dispensary, providing access to common medications. A written prescription will be provided for any medication not available at the SHC. Conveniently, there are multiple pharmacies in the local community with prescription co‐pay.

Providers can prescribe medications in alignment with their treatment plans. If deemed appropriate, physicians may provide a referral to a specialist or determine if a higher level of care is required.

Will the SHC accept “walk‐in” appointments?

Appointments are preferred, but walk‐ins are welcome. Walk‐ins are put in priority according to the nature and urgency of the illness or injury.

What happens if a referral to an outside specialty doctor is needed?

In such cases, it is recommended that an appointment be made with one of our practitioners first, in order to determine if a referral is necessary. We have a substantial referral list if needed.

What professional staff is at the SHC?

The SHC is staffed with board-certified physicians, a physician assistant, a registered dietitian-nutritionist, registered nurses, medical assistants, and administrative personnel. Our medical team includes both male and female providers, allowing students to select a provider who will make them most comfortable during their visit.

Can previously established medical care be continued while attending Pepperdine?

Some medical care can be continued by the Student Health Center. A summary of the medical problems, all health records, and recommendations from the student's MD or specialist is necessary for continuity of care purposes. Sometimes it may be necessary to refer to a specialist in our area depending on the medical issues. We keep an updated referral system for specialists in our area.

Is the visit confidential?

The Student Health Center strictly adheres to the Health Insurance Portability and Accountability Act (HIPAA) guidelines and regards all medical information to be highly confidential. Students can rest assured their permission will be obtained before any health information is given to anyone not directly connected to their medical care. This applies to parents and University officials. Exceptions required by law include reporting certain communicable diseases, threats of suicide or homicide, or suspected abuse of children or elderly persons.

What happens if medical attention is needed in the evening or on the weekend?

If you think you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest hospital. If safe to do so, then call the Department of Public Safety at 310.506.4441.

After-Hours Care

Our team understands care may be required outside of the Student Health Center's operating hours. View a list of local emergency rooms and urgent care centers.

Students may also utilize the University's after-hours nurse advice line. PEP-RN 24/7 NurseLine is a confidential hotline staffed by registered nurses with physician back-up. You must be a currently enrolled Pepperdine student to use this service. Call 800.413.0848 when you wish to speak with a nurse to help you make a sound decision about your health concerns and the type of care you should seek. The nurse can give you self-care instructions or refer you to the Department of Public Safety, the Student Health Center, a local urgent care center, or the emergency room. PEP-RN 24/7 NurseLine does not diagnose or provide treatment over the phone and is in no way a substitute for seeing a physician. It is designed to help you decide what steps to take, depending on the information you provide.

Are there any free services offered?

The Student Health Center offers free flu vaccinations to any enrolled Pepperdine student. While a fee is associated with most SHC services, staff encourages students to reach out if there is a financial hardship.