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Coaching and Mentorship

As a supervisor, one of your most important and valuable responsibilities is developing the strengths, character, and leadership of your employees, empowering them to be the best versions of themselves —personally, professionally, and spiritually. Each person holds immense, God-given potential, and you—the supervisor—have the privilege to support them in the realization of this power. Our faith mission calls us to supervise our teams well for reasons far beyond good business practices. Please explore the resources below to aid in serving your employees.


As a supervisor, you wear multiple hats in the workplace. You serve as a manager, a leader, and a mentor. You have the incredible opportunity to lead your employees to success, as individuals and as a team.

In this role, you may face challenges such as dealing with difficult employees, or addressing performance and behavior related issues. These situations can be stressful and uncomfortable and the natural responses can range from taking strict control, to avoiding the situation altogether which can make the situation worse. How can you manage this in a positive and effective way that inspires growth and change?

This workshop will provide you with practical techniques to help your staff members overcome challenges in a timely way that is meaningful and sustainable and will ultimately lead to individual and team success.

Participants will learn how to resolve small issues before they become big problems; address issues in a way that is not confrontational or accusatory; show employees respect by listening to their insight and concerns; and help employees help themselves.

Employee Coaching Techniques


At Pepperdine, people are our greatest asset and our most valuable resource. They are the ones who live out our mission every day and create the culture of purpose, service, and leadership that is at the core of our University.

As supervisors, your job is not only to direct your team but also to invest in them, support them, and help them succeed. Mentorship has been proven to help build and maintain a healthy and successful workforce, but more importantly, it is what we are called to do as service-oriented leaders.

We offer many resources on Mentorship in Human Resource's Professional Development Library and have posted a couple of quick-references here.

We hope you will take advantage of these resources and others as you discover the value and importance of mentorship.

Quick Reference Guide

Mentorship References

Mentorship Letter

Mentorship Guide

Development Resources

Human Resources is pleased to recommend various Harvard Business Review articles for supervisor development. Please visit the Pepperdine Library website to search for Harvard Business Review articles.

  Being an Effective Leader and Manager

Managers and Leaders: Are They Different?
Zaleznik, A. (1977). Managers and leaders: Are they different? Harvard Business Review, 55(3), 67-78.

What Leaders Really Do
Kotter, J. P. (2001). What leaders really do. Harvard Business Review, 79(11), 85-96.

What Makes a Leader? 
Goleman, D. (2004). What makes a leader? Harvard Business Review, 82(1), 82-91.

Why Should Anyone Be Led by You?
Goffee, R., & Jones, G. (2000). Why should anyone be led by you? (cover story). Harvard Business  Review, 78(5), 62-70.

Management Time: Who's Got the Monkey? 
Oncken, J., Wass, D. L., & Covey, S. R. (1999). Management time: Who's got the monkey? Harvard Business Review, 77(6), 178.

The Manager's Job: Folklore and Fact  
Mintzberg, H. (1975). The manager's job: Folklore and fact. Harvard Business Review, 53(4), 49-61.

What Great Managers DO 
Buckingham, M. (2005). What great managers do. Harvard Business Review, 83(3), 70-79.

Putting Leadership Back Into Strategy  
Montgomery, C. A. (2008). Putting leadership back into strategy. (cover story). Harvard Business Review, 86(1), 54-60.

A Leader's Framework for Decision Making 
Snowden, D. J., & Boone, M. E. (2007). A leader's framework for decision making. (cover story). Harvard Business Review, 85(11), 68-76.

  Building and Managing Effective Teams

Managing Multicultural Teams  
Brett, J., Behfar, K., & Kern, M. C. (2006). Managing multicultural teams. Harvard Business Review, 84(11), 84-91.

Managing Your Boss 
Gabarro, J. J., & Kotter, J. P. (2005). Managing your boss. Harvard Business Review, 83(1), 92-99.

8 Ways to Build Collaborative Teams  
Gratton, L., & Erickson, T. J. (2007). 8 ways to build collaborative teams. Harvard Business Review, 85(11), 100-109.

Are You Picking the Right Leaders? 
Sorcher, M., & Brant, J. (2002). Are you picking the right leaders? Harvard Business Review, 80(2), 78-85.

  Developing and Leading Your Staff

What Can Coaches Do for You? 
Coutu, D., Kauffman, C., Charan, R., Peterson, D. B., Maccoby, M., Scoular, P., & Grant, A. M. (2009). What can coaches do for you? Harvard Business Review, 87(1), 91-97.

Leadership That Gets Results 
Goleman, D. (2000). Leadership that gets results. Harvard Business Review, 78(2), 78-90.

One More Time: How Do You Motivate Employees?
Herzberg, F. (1987). One more time: How do you motivate employees? Harvard Business Review, 65(5), 109-120.

The Set-Up-To-Fail Syndrome 
Manzoni, J., & Barsoux, J. (1998). The set-up-to-fail syndrome. Harvard Business Review, 76(2), 101-113.