All refunds are issued by Integrated Marketing Communications (IMC).
Refund Request Form
Event planners should fill out the Fonteva Refund Request form if they need to issue a refund (full or partial). This form submission will route to IMC. IMC will process the submission and will send a confirmation email when the refund has been issued.
Registrants should see their refunds in 1-2 business days.
There is a 120-day Authorize.Net refund period. This means that if a registrant would like a refund on a payment that was made over 120 days ago, then the refund would need to be issued outside of the system. All event planners with necessary refunds that fall into this category will need to work with Alice Yamamoto for processing.