Call US Bank's customer service number to report the loss.
- If you are within the United States, the number is (800) 344-5696.
- If you are traveling internationally, call collect (701) 461-2010.
Contact a Credit Card Analyst at extension x1390 or x1370 immediately to block further use of the card.

How long will it take to receive my replacement credit card?

Cardholders will receive a replacement credit card from US Bank within five business days.

How do I request a temporary limit increase to my credit card?

A temporary monthly or single-transaction limit increase to a cardholder's credit card limits may be requested if necessary. A temporary increase approval is dependent upon what is being purchased and who the merchant is. Requests will be reviewed to determine if a Purchase Order should be processed.

A completed and fully approved University Credit Card Application is required. The box marked "Temporary Limit Increase" should be selected, and a reason for the temporary monthly or single transaction limit increase should be given. The increase request must align with the available credit limits template.

*Temporary Increase amounts that are over the credit limits will require your Major Area Budget Manager's approval. Please request this via email and attach it to the credit card application.*

Temporary increases require approval from the cardholder's supervisor, major area budget manager, and the Assistant Controller.

How do I request a permanent increase to my credit card?

A completed and fully approved University Credit Card Application is required. The box marked "Update" should be selected and a reason for the permanent monthly or single transaction limit increase given. The increase must be in line with the available credit limits template.

I've changed my name with Human Resources. How do I get a credit card with my new name on it?

Contact a Credit Card Analyst at extension x1390 or x1370. The analyst will order you a new credit card. It should arrive within five business days.

May another employee use my credit card while I'm out on leave?

No. An employee may charge purchases only to a credit card bearing his or her name.

May I continue to use my current credit card after changing departments?

No. An updated Credit Card Application is required before the card can be used.

What should I do with my credit card upon leaving the University?

Call a Credit Card Analyst at extension x1390 or x1370 to cancel the card. Then shred the card.

May I purchase gift cards as gifts with University credit cards?

Yes. Cardholders must document the full names of the recipients, their campus-wide IDs (Social Security Numbers of Non-employees), and the amounts of the cards, regardless of the dollar value. This information must be reported on the substantiation.

Note: All gift cards are considered taxable income to University employees, regardless of dollar amount. Employees will see a pay code on their next paycheck labeled "gift card" including the value of the gift card in their gross income.

What documentation do I need for a PayPal purchase?

An itemized invoice from the supplier is required for substantiation.

Do I need to save my receipts?

Once your substantiation report, including all receipts, has been fully approved by accounts payable, you may discard your receipts.

What do I do if I have missing receipts?

If you have any missing receipts, substantiate them in the Credit Card Substantiation module as normal. Be sure to add a note in the "What" field stating: "(Note: missing receipt)." Replace the location of where the original receipt would have been organized in the receipt file with a Word document listing the items purchased on the original receipt.

Under $35 – no CFO, EVP/COO, or President approval required
Over $35 – request approval from the CFO, EVP/COO, or the President via Approval Request prior to substantiation submission and following missing receipt protocol, include the approval with substantiation attachments (in PDF format).

How do I substantiate?

To learn the substantiation process, you can click here for the step-by-step tutorial.

How do I electronically organize my receipts?

To learn the receipt organization process, you can click here for the step-by-step tutorial.

How do I approve substantiations?

To learn the substantiation approval process, you can click here for the step-by-step tutorial.

When and where are the training sessions on all of the credit card procedures?

Click here to view the Information Technology Training Calendar which lists the time and location for all training sessions.

May I purchase Lime, Spin, or similar services?

No. Due to insurance, risk, and safety concerns, it is an unauthorized expense

Last Updated: 09/21/2026