Account Resolution FAQ
What do I do if I can’t make my loan payments?
When do I start repaying my student loan(s)?
What happens if I become delinquent or default on my loan?
What happens if my Federal Perkins loan or Institutional loan account is assigned to an
What happens if my outstanding Tuition account is assigned to an outside collection
What do I do if I can't make my loan payments?
Contact the Account Resolution Office to see if you are eligible for a deferment or
forbearance.
When do I start repaying my student loan(s)?
Repayment on a Federal Perkins loan(s) begins nine months after graduation, withdrawal, or
drop below half-time student. Repayment on Institutional loan (s) begins six months after
graduation, withdrawal or drop below half-time student. Payments are due the first of each
month.
What happens if I become delinquent or default on my loan?
Your credit score may be affected and your account may be assigned to an outside
collection agency.
A billing servicer (ECSI) processes student bills, payments, and other administrative
services.
What happens if my Federal Perkins loan or Institutional loan account is assigned to an
outside collection agency?
The loan(s) becomes accelerated and you lose monthly payment options and the totalbalance becomes due. Also, your negotiations will no longer be with Pepperdine
University, but with the collection agency or its legal counsel.
What happens if my outstanding Tuition account is assigned to an outside collection
agency?
Your negotiations will no longer be with Pepperdine University, but with the collectionagency or its legal counsel.
Last Updated: 08/11/2019