Frequently Asked Questions (FAQ)

What do I do if I can’t make my loan payments?

When do I start repaying my student loan(s)?

What happens if I become delinquent or default on my loan?

What is a billing servicer?

What happens if my Federal Perkins loan or Institutional loan account is assigned to an

outside collection agency?

What happens if my outstanding Tuition account is assigned to an outside collection

agency?


What do I do if I can't make my loan payments?

Contact the Account Resolution Office to see if you are eligible for a deferment or

forbearance.

When do I start repaying my student loan(s)?

Repayment on a Federal Perkins loan(s) begins nine months after graduation, withdrawal, or

drop below half-time student. Repayment on Institutional loan (s) begins six months after

graduation, withdrawal or drop below half-time student. Payments are due the first of each

month.

What happens if I become delinquent or default on my loan?

Your credit score may be affected and your account may be assigned to an outside

collection agency.

What is a billing servicer?

A billing servicer (ECSI) processes student bills, payments, and other administrative

services.

What happens if my Federal Perkins loan or Institutional loan account is assigned to an

outside collection agency?

The loan(s) becomes accelerated and you lose monthly payment options and the total

balance becomes due. Also, your negotiations will no longer be with Pepperdine

University, but with the collection agency or its legal counsel.

What happens if my outstanding Tuition account is assigned to an outside collection

agency?

Your negotiations will no longer be with Pepperdine University, but with the collection

agency or its legal counsel.

Last Updated: 08/11/2019