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Frequently Asked Questions

How do I handle a multi-payment, non-invoiced PO?

What do I do if there is no invoice number on my invoice?

I can see an invoice. Why can't I approve it?

Why aren't I notified when an invoice is ready for approval?

 

OpenInvoice FAQ

How do I handle a multi-payment, non-invoiced PO?

If you are making multiple payments and will not receive an invoice, you will submit a .pdf of the requisition each time a payment must be made. In this case, it is vital that the invoice be named properly:

The .pdf must be named the PO number followed by the Invoice total dollar amount, e.g. "PO123456 $456.78.pdf".

Each payment will be based on the details of the PO and amount in the file name. If all the payments are the same, you may submit the same file for each payment.

What do I do if there is no invoice number on my invoice?

Please request a new invoice from the supplier that includes both a unique invoice number and the PO number.

I can see an invoice. Why can't I approve it?

If you are an approver and cannot approve an invoice, that means you are not the current owner of that invoice. Only the current owner can approve the invoice. The current owner is listed at the top of the invoice journal.

  Invoice Journal

You can request that the current owner either approve the invoice or forward it to you for approval.

Why aren't I notified when an invoice is ready for approval?

Only the approver that the invoice was forwarded to receives a notification that the invoice is ready for approval.

 Last Updated: 12/22/2016