Clear Browser Data and Cache

Accessing any website requires a lot of data to be transferred to your browser.  To save time and increase speed, your browser saves a piece of each website that you visit to be used the next time you go to the site, cutting down on load times.  This also means that if a website is changed or upgraded, your browser may rely on saved or "cached" information to load the page.  This can occasionally cause some discrepancies between an older version of a webpage and a newer one.

Similarly, different websites save settings, preferences, or other details in small files called "cookies."  Many websites rely on cookies to function, from authentication cookies to verify an active login session or remembering preferences or site visit information.  After a major website update, the format for the cookie data files may change, requiring you to clear out any old cookies so that the latest version of a website can operate properly.  At other times, these browser data files can become corrupt and a clearing out of old cookies can help restore access or functionality.

You can manually force your browser to reach out and collect the most recent version of a website by clearing your cache, cookies, and/or other browser data. Find out how below.

Keyboard Shortcuts for Browsers

Clear Entire Cache and Cookies

For the best results, we recommend that you clear your "cache" and "cookies" to troubleshoot common website issues. If you are using Google Chrome, Mozilla Firefox, or Microsoft Edge, you can press the Ctrl + Shift + Del keys (Windows) or Command ⌘ + Shift + Del keys (Mac) at the same time to open the clear cache window.

For complete instructions, visit the browser support pages below:

• Google Chrome for Computer, Android, or iPhone/iPad 
• Apple Safari for Mac
• Apple Safari for iPhone or iPad
• Mozilla Firefox for Computer
• Mozilla Firefox for iPhone or iPad
• Microsoft Edge for Windows

IMPORTANT: Please quit or close your browser and restart it after clearing the browser data and cache.

Clear Single Page Cache

In a hurry?  You can reload a single page and clear its cache.  This can help when working with a single website or web page only. If problems persist, though, a full clearing of the browser's entire cache and cookies is advised (see above).

Curious about other shortcuts for your web browser?  Learn more about keyboard shortcuts in Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.