Frequently Asked Questions
Do I have to sign up to use Zoom?
Yes. If you are a current Pepperdine University student, faculty, staff member, you are eligible for a Pepperdine Zoom account. You must sign up through pepperdine.zoom.us and use SSO (single sign-on).
Is Zoom replacing Google Meet?
No. While Zoom is the preferred web conferencing tool at Pepperdine, Google Meet remains available for all Pepperdine users.
Is training available for Zoom?
Yes, training and documentation are available:
What do I need to use Zoom?
At the minimum, you need a modern computer or device with a microphone that meets either the computer requirements or mobile device requirements. For the best experience we recommend:
- You need a stable internet connection.
- Always use a headset or earbuds to avoid feedback or echo during meetings; mute your mic or phone when not speaking.
- If your system doesn't have a microphone, consider purchasing either an external webcam with mic or an external microphone. You can also dial into a Zoom meeting with a phone as well.
- Keep your Zoom software up-to-date.
How can 2PEP users get Zoom support?
The fully-online programs using 2PEP leverage a separate Zoom instance. To receive support, please locate the appropriate contact details based on your program to learn how to register, access, and use the 2PEP Zoom service:
After I graduate, can I still access Pepperdine Zoom?
The service is only licensed for current students, faculty, and staff.
How long will my Zoom cloud recordings be available?
Starting January 4, 2021, Pepperdine implemented a Zoom cloud recording retention period. Zoom cloud recordings have a six-month (182-day) retention period.
Will Pepperdine adopt Zoom App Marketplace?
No, Pepperdine is not supporting Zoom App Marketplace apps at this time. Learn more about the Zoom App Marketplace.
Are there Pepperdine-themed Zoom backgrounds available?
Yes! Pepperdine's Integrated Marketing and Communications (IMC) department has provided a number of beautiful Pepperdine photographs for use as a Zoom background. You can view and download IMC's Pepperdine images and set your Zoom virtual background.
Can I use my Pepperdine Zoom account for non-Pepperdine purposes?
No. Pepperdine University has licensed Zoom for the University business of teaching/learning, work, and research. Please refer to the "Conflict of Interest" section of the University Policy Manual, the Computer & Network Responsible Usage Policy, and the "Limitations on Use" section of Zoom's Terms of Service.
Are there ways I can better protect my classes or meetings (aka How can I avoid "Zoombombing")?
Yes, please refer to our reference to Safeguard Your Online Classes and Meetings.
Community Testimonials
Check out what our community is saying about Zoom:
"I really like the features of Zoom, its stability, and how it handles large numbers of people." - Seaver faculty member
"Zoom is easier and more mobile friendly. Students like Zoom as well because it's easier. The video seems smoother with larger groups and audio is clearer."- Librarian
"I use my phone to participate in my online class sessions. Zoom is easier and streams great even while on cell service." - GSEP student
"From my perspective, the level of interaction is more friendly in Zoom. The controls and minimal design works well for meetings. I also like the push to speak feature on the mobile app." - IT staff member
Questions? Please contact Tech Central at 310-506-4357.
