Cisco Telephone Quick Reference Guide

Cisco Telephone

This page is a quick reference guide to the Cisco IP Telephones models 7945G and 7965G.

To download the quick reference guide click here.

To hear audio tutorials click here.

For a complete introduction to Cisco telephones at Pepperdine, visit  

Skip to Learn How to:

Basic Calling   Advance Calling
Place a Call Hold a Call Place a Conference Call
Answer a Call Transfer a Call Ad Hoc Conference Call
End a Call Call Forwarding  
Redial a Number View Call History  
Speed Dial Soft Keys Descriptions  
Call From Local Directories    

Place a Call

Lift handset and dial four-digit extension or

Dial four-digit extension and then lift the handset.

To place a call to an outside number:

Lift handset and dial 9 and then 1 and then the number with the area code.

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Answer a Call

Lift the handset. or

Press the Speaker button. or

If you're using a headset press the Headset button.

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End a Call

Hang up. or

If you are using a headset, press the Headset or EndCall button.

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Redial a Number

Lift the headset, press the Redial button. or

If you're using speakerphone, press the Redial button.

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Hold a Call

Press the Hold button.

To retreive a held call press the Resume. or

To retreive multiple calls, use the Navigation button to select the call, then press Resume. or

To retrieve a call on multiple lines, press the line button of the line you want to pick up.

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Transfer a Call

Blind Transfer

  1. Press Trnsfr.
  2. Then dial the four-digit extension you want to transfer to.

Consultative Transfer

  1. Press Trnsfr.
  2. Dial the four-digit extension you want to transfer to.
  3. Wait for answer and announce caller.
  4. Press Trnsfr to transfer the call or press EndCall to hang up. Press Resume to reconnect to the first caller.

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Place a Conference Call

  1. During a call, press more and then Confrn to open a new line and put first party on hold.
  2. Place a call to another number.
  3. When call connects, press Confrn again to add new party to existing call with first party.

To establish a conference call between two callers to a Cisco phone, one active and the other on hold, press Confrn.

To establish a conference call between two callers already on a Cisco phone, using separate line buttons, one active and the other on hold, use the following method:

  1. Press Confrn.
  2. Press the Line button of the call you want to add to the three-party conference.

To end a conference call hang up.

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Ad Hoc Conference Call

Start a Conference Call

  1. From a connected call, press Confrn. (You may need to press the more soft key to see Confrn.)
  2. Enter the participant's phone number or four-digit extension.
  3. Wait for the call to connect.
  4. Press Confrn again to add the participant to your call.
  5. Repeat to add additional participants.

Remove Participants

  1. Highlight the participant's name.
  2. Press Remove. You can remove participants only if you initiated the conference.
  3. Hang up or press EndCall to end your participation in a conference.

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Call Forwarding


  1. Press CFwdAll.
  2. Dial four-digit extension or number you want to forward to.
  3. Press the Accept soft key.

Voice Mail

  1. Press CFwdAll.
  2. Dial voice mail number.
  3. Press EndCall.

Speed Dial

  1. Press CFwdAll.
  2. Press Speed Dial button.
  3. Press EndCall.

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Speed Dial

Program Speed Dial

  1. Get a dial tone.
  2. Press #.
  3. Press Speed-dial to start.
  4. Enter four-digit extension or number to speed dial.
  5. Press Speed-dial to finish.
  6. Hang up.

Call From Speed-Dial

  1. Get dial tone.
  2. Press Directories.
  3. Navigate to speed dial.
  4. Press select for the desired number.

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Call From Local Directories

  1. Press Directories.
  2. Scroll to directory or press 4 for Local Directories.
  3. Enter name for search.
  4. Press Search.
  5. Scroll to number and press Dial.

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Call History

View Call History

  1. Press Directories.
  2. Scroll to history list.
  3. Press 1 for Missed Calls.
  4. Press 2 for Received Calls.
  5. Press 3 for Placed Calls.

Call from Call History

  1. Press Directories.
  2. Navigate to number.
  3. Press Select.
  4. Press Dial.

Clear Call History

  • Press Clear. Clears all history.

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List of Soft Keys

soft key one soft key two soft key four
soft key three soft key five













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