Secure Connect Frequently Asked Questions

Overview

SecureConnect, powered by DUO, provides vital security to your Pepperdine account.  Here are some frequently asked questions and answers to help clarify its benefits. 

1. What is Two-Factor Authentication?

   Two-factor (sometimes called multi-factor) authentication adds a second layer of security to your Pepperdine account.  Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they stole your password. 

2. Who can use Secure Connect?

   All Faculty and Staff are auto enrolled.  Students may opt-in at secureconnect.pepperdine.edu, but all students will be required to use SecureConnect effective March 26, 2024.  Consultants who require access from off campus also must enroll to get access.

3. Why are we using Secure Connect?

   Passwords are increasingly easy to compromise.  They have often been stolen, guessed, or hacked. You might not even know someone is accessing your account.  Two-factor authentication is separate and independent from your username and password, keeping your account secure even if your password is compromised.  With Secure Connect, you'll be alerted right away (on your phone) if someone is trying to log in as you.

4. If I don't have a mobile phone can I use Secure Connect?

   No mobile phone?  You can also use a landline or tablet. Secure Connect lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a tablet, two different mobile devices, etc.