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Secure Connect Frequently Asked Questions

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  1. What is Two-Factor Authentication?
  2. Who can use Secure Connect?
  3. Why are we using Secure Connect?
  4. What devices can I use with Secure Connect?
  5. If I don't have a mobile phone can I use Secure Connect?

  1. What is Two-Factor Authentication?

    Two-factor authentication adds a second layer of security to your Pepperdine account. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password.

  2. Who can use Secure Connect?

    Currently, Information Technology staff are testing this tool and will make it available to a select group of approved users from the Pepperdine community at a later date.

  3. Why are we using Secure Connect?

    Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked you might not even know someone is accessing your account. Two-factor authentication is separate and independent from your username and password, keeping your account secure even if your password is compromised. With Secure Connect, you'll be alerted right away (on your phone) if someone is trying to log in as you.

  4. If I don't have a mobile phone can I use Secure Connect?

    No mobile phone? You can also use a landline or tablet. Secure Connect lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a tablet, two different mobile devices, etc.

  5. What devices can I use with Secure Connect?

    The following devices can be used with Secure Connect:

A special note on CDMA devices

Devices that use the CDMA network (Verizon & Sprint) can only use one voice or data channel at a time. In practice this means that if you are making a call, you cannot browse the Internet or receive push notices unless your device can also use an active wireless connection. This means that if you are using your Sprint or Verizon mobile device as your second factor, you will not receive a push notification if you are currently engaged in a phone call when the request comes in. However, you can still use SMS codes as well as landline calls to validate your login while still on your call.