Guide to Changing Cisco Telephone Options Online

This page contains instructions on how to change Cisco telephone options online. Pepperdine faculty and staff who have a Cisco telephone or a Cisco Unified Personal Communicator (CUPC) profile are able to use this service. Refer to the Cisco Telephone page.


Skip to an Online Option:


Changing Call Forwarding Options Online:

  1. Connect to the Pepperdine network, either on campus or through VPN.
  2. Navigate to the following page: https://cmpub.pepperdine.edu/ccmuser.
  3. Login using your network credentials (username & password used to log into your Pepperdine accounts).Self Care
  4. Select Call Forwarding on the left
  5. Select the extension, then select Forward all calls to.
    • You can choose either to forward calls to your Voicemail or Add a new number.
      1. New numbers can be another extension or an outside line
      2. For outside lines, remember to start with a 9.
  6. Click Save and repeat for other lines as needed.Call Forwarding

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Changing Speed Dial Options Online:

  1. Connect to the Pepperdine network, either on campus or through VPN.
  2. Navigate to the following page: https://cmpub.pepperdine.edu/ccmuser.
  3. Login using your network credentials (username & password used to log into your Pepperdine accounts).
  4. Select Phone Settings on the left, or if you are working with multiple extensions, select the phone image on the right, and then select Settings.
  5. Select Speed Dial Numbers.
  6. If you have no Speed Dial Numbers, select Add New Speed Dial.

    Adding a Speed Dial
  7. In the pop-up box that appears, add the target Phone Number, your desired Label, and a Speed Dial number.
    Please Note: Speed dial options will only work on telephones that have available buttons. This may not work if you have multiple lines on your telephone and no more buttons to create a speed dial.
  8. Select the Save button at the bottom of the page.

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Changing Abbreviated Dial Options:

Please Note: You will need to pick a placeholder for a specific number. For example, if you want position 7 to be your home phone number, you will need to remember that 7 will always be your home number. The more numbers you put in the list you will need to create a cheat sheet of what your numbers stand for. There is no way to view this list on your telephone screen unlike speed dials. Using this feature can be found in the telephone user guide.

  1. To change abbreviated dial options options, you must be logged in at https://cmpub.pepperdine.edu/ccmuser.
  2. Select Phone Settings, then Speed Dial Numbers.
  3. Select the Speed Dial Number that you wish to change and select the pencil icon to edit.

    Changing a Speed Dial
  4. Then select the Save button at the bottom to finish the process.

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